EARTHYTALES

FAQs

FAQ's

HOW TO PLACE YOUR ORDER WITH EARTHY TALES?

Primarily, websites are what we encourage people to use. For placing Orders on Phone/WhatsApp please call on 7703904097 To Raise any issues on Quality, Support, Grading or Billing please email to support@earthytales.in Give us 24hrs to raise and complete the work needed to close your queries. To talk to our co-founder Deepak Sabharwal please connect on 9811808015

IS THERE A CUT-OFF TIME TO PLACE THE ORDER?

Yes there is a cut-off to place your order. This is 9 PM for everyday Delivery.

HOW DO I START ORDERING?

Getting you Started Set days of the week- Check Delivery Schedule Free home delivery for orders above Rs.1200 No questions asked return policy No Need To Be Home During Delivery (let us know of a friendly neighborhood where we can drop your packet).

DAYS OF DELIVERY & TIME?

Delhi 4 days/ week (Tuesday, Wednesday, Friday & Saturday) These are the 4 days when we also deliver farm produce within 24 hours of harvest. Freshness and authenticity guaranteed! You can also subscribe for weekly baskets according to your family size and needs, which you don’t need to order every week. Cut Off Time for NEXT Day delivery: 9 PM Free home delivery (No deliveries on Sunday) Gurgaon 6 days/ week (except Sunday) These are the 6 days when we also deliver farm produce within 24 hours of harvest. Freshness and authenticity guaranteed! You can also subscribe for weekly baskets according to your family size and needs, which you don’t need to order every week. Cut Off Time for NEXT Day delivery: 9 PM Free home delivery. (No deliveries on Sunday)

HOW CAN I REPORT AN ISSUE?

Please feel free to write to support@earthytales.in. The whole aim of creating a consumer-centric brand is to create a Brand with a face. We aim to resolve all tickets within 24hrs as and when they are raised. Our Customer Agents are working from 9:00 AM to 6:00 PM. Customer Care office Sangeeta- 77039 04097 Pawan- 9625079889 Co-Founders Gauri Bhatnagar; 9871096988; gauri@earthytales.in Deepak Sabarwal; Deepak@earthytales.in

WILL ALL THE CHEMICAL FREE FRUITS & VEGETABLES NEVER LOOK SO FRESH & BEAUTIFUL WHEN DELIVERED ?

All of them may not look very healthy and beautiful. Since they are chemical-free, without any use of synthetic dyes and not waxed, they tend to become a little soft due to excessive heat. This a sign that they are pure and they will taste the best. Our organically grown vegetables are harvested just a day before the deliveries. You may sometime find some worms also in the vegetables such as cauliflower etc. While we take complete care to sort your vegetables before dispatch. This is an assurance that the product is chemical-free. The worm will only grow & eat the natural product because chemically treated produce will kill the worms. Keep the vegetable in saline water for 15 minutes and it’ll be ready to cook. So, next time you spot Mr. Worm, know that it is your natural certification.

HOW DO I PAY ?

You can easily pay ONLINE and using the Wallet we have created for you. The Timely payment also ensures that the farmers are paid on time. Wallet usage gives us good offers and helps to track payments better. Cash on Delivery as an option is also available Cash on delivery

I ORDERED FOR 1 KG OF FRUITS or VEGETABLES , WHY DO WE END UP GETTING LESSER THAN THAT ?

We get our fruits/vegetable, hand-picked from chemical-free farmers, across the country - they come by train and at times they spoil on the way. We won't send you the same in case they don't meet our quality standards. The harvest depends on the weather, local farm conditions & at times personal situations, wherein farmer isn't able to harvest so then there is rejection on account of broken, crumpled, over riped veggies /fruits which obviously we don't deliver - btw, they are perfectly edible !!

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