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Terms & Conditions

Last Revised: October 21, 2024


Introduction

Welcome to Earthy Tales Organics Pvt. Ltd.! Please carefully read these terms of use. By accessing or using the services provided through this platform, you agree to abide by the terms outlined below and any referenced policies. If you do not agree, please refrain from using our services.


Earthy Tales E-Wallet Terms & Conditions

These Terms & Conditions govern the usage of the Earthy Tales E-Wallet, which is created for prepayment towards purchases on the Earthy Tales platform.

Eligibility

  • You must be of legal age (18 years or older) to use the Earthy Tales E-Wallet.
  • Users under 18 can use the wallet only under parental or legal guardian supervision.

Using Your Earthy Tales Wallet

  • Your wallet is issued by Earthy Tales Organics Pvt. Ltd. for use on Earthy Tales’ website or app.
  • Wallets can be loaded using cash, credit/debit cards, UPI, internet banking, or other RBI-approved payment methods.
  • The loaded balance can only be used for purchases on the Earthy Tales platform and cannot be transferred or exchanged for cash.

Loading and Managing Your Wallet

  • Minimum Load: INR 100
  • No Expiry: Wallet balances do not expire.
  • Wallet loading limits may be modified by Earthy Tales and will be communicated during top-ups or via the platform.
  • Non-refundable: Wallet balances are non-refundable unless required by law.

Unauthorized Use and Fraud Prevention

  • We reserve the right to block or disable any wallet that appears to be used fraudulently.
  • Misuse or unauthorized transactions may result in account suspension.

Service Fees & Charges

Service Charges (INR)
Registration NIL
Wallet Top-Up NIL
Payment for Goods & Services NIL
Account Maintenance Charges NIL
  • Non-Active Accounts: Wallet balances may be adjusted if no transactions occur for more than 90 days.
  • Disputes: Refunds or recharge corrections will be processed within 2-4 working days.
  • Weight Rationing Adjustments: Any discrepancies due to product weight will be handled through wallet adjustments.

Receipts, Statements & Billing Errors

  • Transaction History: Users can view recent transactions by logging into their Earthy Tales account on www.earthytales.in.
  • Account Corrections: We reserve the right to correct any billing or clerical errors identified.
  • Dispute Resolution: All disputes must be reported within 30 days of the transaction. Contact support@earthytales.in for any billing concerns.

Account Security and Responsibility

  • Wallet access is linked to your Earthy Tales account login, which uses mobile number-password or OTP authentication.
  • Permanent Login Risk: Ensure your mobile device is secure, as permanent login status may allow unintended access to your wallet.
  • Liability: You are responsible for all wallet transactions, including any unauthorized usage.

Privacy and Data Disclosure

  • By using the Earthy Tales platform, you authorize us to share necessary information with government authorities or other legal entities as required by law.

Modification of Terms

  • Earthy Tales Organics Pvt. Ltd. reserves the right to amend these terms and conditions without prior notice. Updates will be published on the website.

Governing Law and Jurisdiction

  • All disputes will be governed by the laws of India and fall under the jurisdiction of Delhi courts.

Intellectual Property

  • All content, logos, and intellectual property on the Earthy Tales platform are owned by Earthy Tales Organics Pvt. Ltd..
  • Use of the platform's content for personal, non-commercial purposes is permitted. Redistribution, modification, or reproduction without permission is prohibited.

Pricing, Weight Changes, and Offers

  • Pricing: All products are sold at MRP, unless part of a promotional offer.
  • Weight Adjustments: Fresh produce is sold by estimated weight, with final billing based on actual weight, communicated through the invoice.
  • Offers: Earthy Tales reserves the right to introduce and withdraw offers at its sole discretion, with all disputes handled within Delhi jurisdiction.

Company Details

Company Name: Earthy Tales Organics Pvt. Ltd.
Registered Address: PLOT NO. 38, GROUND FLOOR, APARTMENT NO. 3, SADHNA ENCLAVE, PANCHSHEEL PARK, NEW DELHI – 110017
Warehouse Address: Plot No. 252/7, Village Bamnoli, Sector-28 Dwarka – 110077
GSTIN: 07AAFCE2837H1ZO


Customer Support and Contact Information

  • Email: support@earthytales.in
  • Phone: 9311825942

For escalations or inquiries, contact Deepak at deepak@earthytales.in.


Thank you for using Earthy Tales! We strive to offer the best organic shopping experience.

 

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on Pulses, Spices, Millets etc. *


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No Question ask free return and refund.


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